Privacy Policy

Last updated: June 22, 2026

Welcome to BONA NOVA - Puglia Living. The protection of your personal data is of fundamental importance to us. This Privacy Policy describes how we collect, use, protect, and manage your data in accordance with the European Union General Data Protection Regulation (GDPR - Regulation EU 2016/679) and applicable Italian legislation.

1. Data Controller

The data controller of the personal data collected through this website and during the management of stays at our independent dwellings is:
BONA NOVA - Puglia Living
Operational headquarters: Via del Santuario, 44 - 74016 Massafra (TA), Italy
Official CIN code: IT073015B400118265
E-mail: info@bonanova-puglialiving.it

2. Types of Data Collected

We collect and process different types of personal data depending on the service requested:

• Contact details: First name, last name, e-mail address, phone number provided voluntarily through our contact or quote request form.
• Booking data: Stay dates, number of guests, preferences, and payment details (managed securely through the external TeamSystem Hospitality booking engine).
• Data required by law: Identity details for communication of guests to public safety authorities (Alloggiati Web Portal of the State Police).
• Browsing data: IP address, browser type, device information, and site usage data collected through technical and analytical cookies.

3. Purposes and Legal Basis of Processing

We process your data for the following purposes:

• Contract execution (booking): To manage and confirm your booking at our dwellings and provide the requested services.
• Legal obligations: To comply with tax obligations and public safety provisions (Alloggiati Web).
• Response to inquiries: To process your quote or information requests sent through the contact form.
• Legitimate interest: To monitor the correct functioning of the website and improve its security and performance.

4. Data Retention

Your personal data will be kept for the time strictly necessary to achieve the purposes for which they were collected, specifically:

• Data related to contact/quote requests will be stored for a maximum period of 12 months in the absence of a subsequent booking.
• Contractual and billing data will be stored for 10 years in compliance with legal tax obligations.
• Data sent to the Alloggiati Web portal is managed according to the terms established by public safety authorities.

5. Data Recipients

Your data will not be shared or sold to third parties. They may be disclosed exclusively to:

• IT and booking management service providers (such as TeamSystem Hospitality), acting as data processors.
• Public safety authorities to fulfill legal obligations (Alloggiati Web).
• Tax and accounting consultants for administrative and financial purposes.

6. Your Rights (GDPR)

As a data subject, you have the following rights under the GDPR:

• Right of Access: Request confirmation of the processing of your data and obtain a copy.
• Right to Rectification: Request the update or correction of inaccurate data.
• Right to Erasure (To be Forgotten): Request the deletion of data if there are no longer legal obligations to store it.
• Right to Restriction and Objection: Request the restriction of processing or object to it for legitimate reasons.
• Right to Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, you can send a written request to: info@bonanova-puglialiving.it. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante Privacy - www.garanteprivacy.it).